Error: Please enable cookies to log in to MyChart.

TERMS OF USE

Spectrum Health MyChart is intended to provide information and non-urgent communications only. In case of an emergency, call 911 and/or go to the emergency room.

Spectrum Health MyChart (including both the mobile application and the website and all tools, services, content and information available on or through the mobile applications and the website), is made available through Spectrum Health and all of our parent, subsidiary and related organizations (“we” or “us”). Your access to and use of Spectrum Health MyChart is governed by these Terms of Use, and you should read them carefully.

We may need to change these Terms of Use and/or the privacy policy from time to time, such changes will be posted in Spectrum Health MyChart. If you keep using Spectrum Health MyChart, you agree to such revised Terms of Use.

Spectrum Health MyChart is intended to allow you to be involved in your care and have access to your health-related information. It does not take the place of your doctor. Spectrum Health MyChart does not include your entire medical record. Because Spectrum Health MyChart does not include all of your medical information, you should ensure that your provider is aware of all the medicines that you take and all the providers that you see. If any information in Spectrum Health MyChart is incorrect, you may update, correct or add to your personal information by using Spectrum Health MyChart. With respect to changes to your health information, please note that under federal law and regulation we may not be required to make those changes.

If you have any complaints or wish to report any violation of these Terms of Use, please contact us at:

Email: patient.relations@spectrumhealth.org

Phone: 616.391.2624

Other Websites: Please be aware that when you are using Spectrum Health MyChart, you could be directed to other sites that are beyond Spectrum Health’s control. Spectrum Health is not responsible for the content of any linked site or any link contained in a linked site owned or controlled by a third party. Spectrum Health reserves the right to terminate any link or linking program at any time. Spectrum Health provides such links only as a convenience to you. Spectrum Health has not endorsed, tested or verified any information, programs, companies, or products on sites to which it links. If you decide to access any third party sites linked to Spectrum Health MyChart and/or provide any personally identifiable information to such, you do so subject to the terms and policies applicable to those sites and entirely at your own risk.

Third Party Service Providers: Spectrum Health may use third party service providers to help develop and maintain Spectrum Health MyChart, to provide specific services offered through Spectrum Health MyChart, and to help service your Account. You agree that these Terms of Use, including all disclaimers of warranties and limitations of liability, inure to the benefit of any third party service providers engaged by Spectrum Health. All references to Spectrum Health include its agents and service providers. All agents and service providers of Spectrum Health will be authorized to use your personal information only for the purpose for which they are hired.

Privacy: Please read our Privacy Policy so that you understand the parameters of privacy when using Spectrum Health MyChart. We reserve the right to monitor some, all, or none of the areas of your use of Spectrum Health MyChart for adherence to these Terms of Use.

You have a unique user name and password for Spectrum Health MyChart (your “Account”). Your user name and password protect the confidentiality of your health information and should NOT be shared. If you share your Account information with anyone, your personal information is not protected. Only you can protect your Account. If you want someone else to be able to see your Spectrum Health MyChart information, you can grant shared access by completing a Shared Access Form, and they will have their own user name and password (“Shared Access”). Parents or legal guardians may have access to the medical information of their children ages 0-11 by contacting the customer service number. Parents or legal guardians may have access to a limited amount of data for their children ages 12-17 by visiting the Health Information Management Department. Please see the section “Minors” below for additional information.

Contact Spectrum Health immediately if you suspect unauthorized use of your Account, or any other unauthorized activity on your Account. You must exit fully out of your Account at the end of each session. You are and will be responsible for all activities conducted on Spectrum Health MyChart that make use of your Account, including any use you may subsequently contend was not authorized by you.

Minors: If you are under twelve (12) years of age, your parent or legal guardian may set up a Spectrum Health MyChart account for you. Your parent or legal guardian will have access to your account until you reach 12 years old. If you are over 12 years old, we may give you access to Spectrum Health MyChart to establish your own account, without parental/guardian access. Additional information is available in the FAQ's.

Messaging: If messaging is enabled, Spectrum Health MyChart can be used to send secure e-mails to your Spectrum Health healthcare providers. If you have an urgent question, call your healthcare provider or go to the Emergency Room. You may only use Spectrum Health MyChart to ask questions about your own healthcare or care for individuals with whom you have Shared Access. Your messages may be seen by others including staff in your healthcare provider’s office, such as the receptionist, by technology staff of Spectrum Health, and by others as necessary to provide the services.

Spectrum Health MyChart may also provide information about and/or Spectrum Health. While this information is believed to be accurate to the best of our knowledge when it is made available, we expressly disclaim any duty or obligation to update such information or keep such information current.

Provider Services: Spectrum Health MyChart provides Internet capabilities to connect you with qualified healthcare providers ("Providers") using secure e-mail messaging or live two-way video and audio (telephone) transmissions for the diagnosis and treatment of patients over the Internet (collectively, “Virtual Visits”). The goal of Virtual Visits is to provide rapid access to healthcare for patients who are not able or who do not wish to travel to a healthcare facility for minor health problems. All of the Providers are employed by Spectrum Health or have contracted with Spectrum Health to provide Virtual Visits through Spectrum Health MyChart.

VIRTUAL VISIT SERVICES ARE NOT INTENDED FOR EMERGENCIES OR URGENT SITUATIONS.

Virtual Visit Providers can deny care for actual or potential misuse of the Virtual Visit Services. Any information provided as part of a video, telephone and/or secure e-mail consultation through Spectrum Health MyChart will become part of your medical record. Spectrum Health MyChart arranges for the provision of care; it does not provide medical care itself.

Prescription Policy. Certain prescriptions will not be available through Virtual Visits. If a Provider prescribes a medicine, it will be based on the medical judgment of the Provider. The number of doses of medicine prescribed may be limited, and follow-up with your doctor may be required. Spectrum Health MyChart is not a pharmacy.

Virtual Visit Providers do not prescribe controlled substances or non-therapeutic drugs.

Virtual Visit Consents: When you use the Virtual Visit functions in Spectrum Health MyChart:

  • You will usually be presented with a treatment consent. If you do not sign a treatment consent at the beginning of the Virtual Visit session, you agree to the following treatment consent:
    • "I consent to the Provider _________, providing health care services to me through the use of live, two-way video and/or audio (telephone) and other computer-based services. I understand that the Virtual Visit services allow Provider to obtain information about my health status through electronic communications for the purpose of diagnosing and determining a treatment plan for certain non-emergency conditions. I understand that the information provided or exchanged for a Virtual Visit may be used for diagnosis; treatment plan development and review; and case management; and may include any or all of the following electronic communications: patient medical record documentation, live two-way video and audio files and transmission of images and other data. I also understand that the electronic systems used will incorporate network and software security protocols to protect the confidentiality of patient information, and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption. However, I understand that all technology has risks, and that these risks include, but may not be limited to, the following: failures of the equipment or transmission may interfere with medical decision-making leading to misdiagnosis or missed diagnosis; security protocols could fail, or either party could fail to identify all participating individuals in remote locations causing a potential breach of privacy of personal medical information; a lack of access to complete medical records may result in misdiagnosis, adverse drug interactions or allergic reactions or other judgment errors; and distortions of sound, color or other transmission distortions could complicate communications, leading to misunderstanding of information. Although precautions are taken to protect the confidentiality of information, I understand that there may be risks to the confidentiality and security of my personal information that cannot be anticipated or wholly protected against at this time.
    • I understand that I will receive a brief explanation about the use of equipment needed for a Virtual Visit. I agree to hold Spectrum Health, and its employees, agents and affiliates harmless for information lost due to technical failures.
    • I understand that my Virtual Visit typically will not be recorded and that Provider will document the Virtual Visit services in my electronic medical record. I understand that Virtual Visits may be recorded from time to time for quality assurance and training purposes; I can request that my Virtual Visit not be recorded before the visit starts.
    • I understand that Virtual Visits are scheduled by appointment and that I may be billed if I am late or fail to show up for a scheduled Virtual Visit.
    • I acknowledge the Provider(s) have not made representations, warranties, or guarantees as to the results or cures to me, and I have not relied upon any such representations, warranties, or guarantees. I understand that I can get medical care from other sources, including standard face-to-face visits at my doctor's office. I freely consent to the provision of the forthcoming services."
  • You agree that any prescriptions you receive from a Provider will be solely for your own, personal use.
  • You agree to fully and carefully read any instructions provided to you and to contact a physician or pharmacist if you have any questions regarding any prescription or care instructions.
  • You agree that you are solely responsible for all administrative fees, subscription fees and consultation fees for Virtual Visit Services, pursuant to the schedule of subscriptions and fees set forth on the Website. You understand that Medicare and Medicaid may not pay for Virtual Visits.
    • Spectrum Health reserves the right to modify the pricing for Virtual Visit Services at any time.
    • You understand that Virtual Visit Services may not be provided or scheduled consultations cancelled if your credit card information is inaccurate or invalid.
    • Spectrum Health may charge a fee if you fail to attend or cancel an appointment in accordance with the cancellation policy.

Intellectual Property:Through Spectrum Health MyChart, Spectrum Health may make available to you: (a) certain text, information, data, images, illustrations, photographs, video, documents and other materials contained or displayed in or made available through Spectrum Health MyChart (collectively, "Materials"); and (b) various services and functionality (collectively, "Services").

Spectrum Health grants to you a personal, non-exclusive, non-transferable license to: (a) access, view, download, print, use and display Materials; and (b) use the tools and software within Spectrum Health MyChart (collectively, "Software") solely for your own use. All rights not expressly granted by Spectrum Health to you are retained by Spectrum Health, and you may not use Spectrum Health MyChart and/or any element of Spectrum Health MyChart in any manner or for any purpose not expressly authorized by these Terms of Use. The rights granted to you do not include, and are not applicable to, the design or layout of Spectrum Health MyChart, which are protected by trade dress and other laws and may not be copied or imitated in whole or in part.
The design, text and graphics, and the selection and arrangement of those elements within Spectrum Health MyChart are copyrighted and are protected by worldwide copyright laws and treaty provisions. Unless otherwise indicated, all product and service marks and logos displayed in Spectrum Health MyChart are subject to the trademark rights of Spectrum Health, its affiliates, or its business partners. Don’t: (a) remove or destroy any proprietary rights marks or legends on or in Spectrum Health MyChart; (b) modify, enhance, adapt, translate, or create derivative works of Spectrum Health MyChart; (c) republish, post, transmit, transfer, distribute, assign, sublicense, rent, lease or sell Spectrum Health MyChart; (d) decompile, disassemble or reverse engineer Spectrum Health MyChart; (e) reproduce or make copies of Spectrum Health MyChart; (f) "frame" or "mirror" Spectrum Health MyChart on any other server or Internet-based device; (g) access, view, download, print, use and/or display Spectrum Health MyChart for any commercial or other money-making purpose; (h) download or copy Account information for the benefit of another merchant; (i) use any data mining, robots, or similar data gathering and extraction tools; (j) disclose any pricing or product information contained in Spectrum Health MyChart to third parties; or (k) use any meta tags or any other "hidden text" utilizing Spectrum Health's name or trademarks without our express written consent. You acknowledge that certain elements of Spectrum Health MyChart are, or may in the future be, licensed to Spectrum Health by third parties and that the availability of such elements may cease automatically, without notice or liability on the part of Spectrum Health.

Our trademarks cannot be used without an express, written license agreement. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Spectrum Health. All other trademarks not owned by Spectrum Health that appear on Spectrum Health MyChart are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Spectrum Health.

Spectrum Health and/or its licensors own and retain all rights, title and interests, including all intellectual property rights, in and to Spectrum Health MyChart, and all elements thereof. Except for the express licenses granted to you herein, you neither have nor acquire any rights, title or interests in or to Spectrum Health MyChart, or any element thereof.

Disclaimer of Warranties, Limitation on Liabilities:

SPECTRUM HEALTH MYCHART, INCLUDING ALL MATERIALS, SERVICES, SOFTWARE, INFORMATION AND OTHER CONTENT AVAILABLE ON AND/OR THROUGH SPECTRUM HEALTH MYCHART, IS PROVIDED BY SPECTRUM HEALTH "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, CONTINUED AVAILABILITY, QUALITY, ACCURACY AND/OR SYSTEM COMPATIBILITY. IN ADDITION, NO WARRANTIES SHALL ARISE FROM ANY COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

BY USING SPECTRUM HEALTH MYCHART, YOU ASSUME ALL OF THE RISKS ASSOCIATED WITH SUCH USE, AND YOU EXPRESSLY RELEASE SPECTRUM HEALTH, AND ITS THIRD PARTY INFORMATION AND SERVICE PROVIDERS, FROM ANY AND ALL LIABILITY, CLAIMS AND/OR LOSSES ARISING FROM OR CONNECTED WITH SUCH RISKS. YOU ACKNOWLEDGE THAT: SPECTRUM HEALTH MYCHART COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS; SPECTRUM HEALTH MYCHART MAY BECOME INOPERABLE OR OTHERWISE UNAVAILABLE FOR PERIODS OF TIME; MATERIALS AND/OR SERVICES AT SPECTRUM HEALTH MYCHART MAY BE OR BECOME OUT OF DATE AND SPECTRUM HEALTH MAKES NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES. SPECTRUM HEALTH ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION, DOCUMENTS, SOFTWARE, MATERIALS AND/OR SERVICES WHICH ARE REFERENCED BY OR LINKED TO SPECTRUM HEALTH MYCHART.

WITH THE EXCEPTION OF Virtual Visit SERVICES, THE INFORMATION AND SERVICES PROVIDED THROUGH SPECTRUM HEALTH MYCHART ARE PROVIDED FOR GENERAL CONSUMER UNDERSTANDING AND EDUCATIONAL PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS A RECOMMENDATION FOR A SPECIFIC TREATMENT PLAN, PRODUCT OR COURSE OF ACTION. THE INFORMATION MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. MEDICAL INFORMATION CHANGES RAPIDLY. ALTHOUGH WE MAY UPDATE THE SPECTRUM HEALTH MYCHART APP OR WEBSITE, SOME OF THE INFORMATION MAY BE OUT OF DATE OR CONTAIN OTHER ERRORS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION POSTED OR ANY OPINION, ADVICE OR STATEMENT DISPLAYED ON THE SPECTRUM HEALTH MYCHART APP OR WEBSITE. YOU AGREE THAT YOUR USE OF SPECTRUM HEALTH MYCHART IS AT YOUR SOLE RISK. THE INFORMATION PROVIDED BY SPECTRUM HEALTH MYCHART SHOULD NOT BE RELIED UPON FOR SPECIFIC MEDICAL ADVICE FOR ANY PERSON. NEITHER PRIORITY HEALTH, SPECTRUM HEALTH, NOR OUR REPRESENTATIVES AND AGENTS ASSUME ANY RESPONSIBILITY FOR HOW YOU USE THE INFORMATION PROVIDED THROUGH SPECTRUM HEALTH MYCHART. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER PRIOR TO STARTING ANY NEW TREATMENT OR IF YOU HAVE ANY QUESTIONS REGARDING YOUR LABORATORY RESULTS, YOUR MEDICAL CONDITION(S) OR ANY HEALTH CARE SERVICES THAT HAVE BEEN OR MAY BE PROVIDED TO YOU.

THE FOREGOING DISCLAIMER DOES NOT APPLY TO ANY MEDICAL ADVICE OR INFORMATION YOU MAY RECEIVE DIRECTLY FROM A PROVIDER THROUGH SECURE MESSAGING OR THROUGH Virtual Visit SERVICES PROVIDED AS PART OF THE SPECTRUM HEALTH MYCHART APP AND WEBSITE. IN THE CASE OF THOSE SERVICES, SPECTRUM HEALTH MAKES NO REPRESENTATION OR WARRANTY AS TO THE CONTENT OF ANY TREATMENT INTERACTION OR RESPONSE FROM ANY PROVIDER. PROVIDERS ARE INDEPENDENT HEALTH CARE PROFESSIONALS. YOU AND YOUR PROVIDER ARE SOLELY RESPONSIBLE FOR ALL INFORMATION AND/OR COMMUNICATION SENT DURING AN VIRTUAL VISIT OR THROUGH THE SPECTRUM HEALTH MYCHART SECURE MESSAGING FEATURE. SPECTRUM HEALTH DOES NOT GUARANTEE THAT AN Virtual Visit SERVICE IS THE APPROPRIATE COURSE OF TREATMENT FOR YOUR PARTICULAR HEALTH CARE PROBLEM. FURTHER, Virtual Visit SERVICES AVAILABLE THROUGH SPECTRUM HEALTH MYCHART ARE NOT INTENDED TO BE A SUBSTITUTE FOR YOUR PRIMARY CARE PROVIDER. YOU AGREE TO CONTACT YOUR PHYSICIAN OR OTHER PRIMARY CARE PROVIDER IMMEDIATELY SHOULD YOUR CONDITION CHANGE OR YOUR SYMPTOMS WORSEN. IF YOU REQUIRE EMERGENCY OR URGENT CARE, YOU SHOULD CONTACT YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY, BY DIALING “911” OR GO TO THE CLOSEST EMERGENCY ROOM.

REGARDLESS OF THE FORM OF ACTION OR THEORY OF RECOVERY, IN NO EVENT SHALL SPECTRUM HEALTH, ITS AFFILIATES, ITS LICENSORS AND/OR ITS SERVICE PROVIDERS BE LIABLE OR RESPONSIBLE TO YOU IN ASSOCIATION WITH SPECTRUM HEALTH MYCHART, OR YOUR USE THEREOF, FOR ANY: (A) INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, EVEN IF THEY ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES; OR (B) LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOST EXPECTANCY OR BUSINESS INTERRUPTIONS. ANY CLAIM RELATED TO SPECTRUM HEALTH MYCHART MUST BE INITIATED WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT THAT GAVE RISE TO THE CLAIM. EXCEPT IN THE CASE OF PROPERTY DAMAGE OR BODILY INJURY, INCLUDING DEATH, SPECTRUM HEALTH’S LIABILITY IN ALL OTHER EVENTS IS LIMITED TO FIVE DOLLARS.

SPECTRUM HEALTH SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DELAY OR FAILURE IN SPECTRUM HEALTH MYCHART, OR ANY COMPONENT THEREOF, OR YOUR ABILITY TO ACCESS OR USE SPECTRUM HEALTH MYCHART, RESULTING FROM CAUSES OUTSIDE OF SPECTRUM HEALTH’S CONTROL, INCLUDING, WITHOUT LIMITATION, POWER OUTAGES, ACCIDENTS, STRIKES, FIRES, WAR OR ACTS OF GOD.

User Content:

  • Submission; License. You may submit personal and/or health information, comments, ideas, suggestions, photos, reviews and other content (the "Content") through the App or Website. We are not responsible for any Content you provide. Upon submission, you grant us a perpetual license to use, display or otherwise exploit the Content, other than personally identifiable health information, under a perpetual, worldwide, royalty-free, fully paid-up irrevocable right and license, which includes a right to sublicense rights of exploitation. Our rights to the Content will apply to the Content in any form or medium, whether now known or hereafter known.
  • Content Violation. As between you and us, you have complete responsibility for any claim related to illegal use, delivery, display, or similar exploitation of any Content. If notified that Content allegedly does not conform to these Terms of Use, we may investigate the allegation and determine in our sole discretion to edit, remove, request the removal of, or take other action with respect to the Content. We have no liability or responsibility to you and other users regarding the Content or our decision with respect to the Content.
  • Content Warranty. You represent and warrant to us that (i) you have the rights to grant us the rights that you purport to grant in these Terms of Use; (ii) Content you provide is accurate and not misleading; and that (iii) Content you provide is not illegal, obscene, vulgar, harassing, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses or other malicious code, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
  • Indemnity. You agree to indemnify and hold Spectrum Health, and its parents, subsidiaries, affiliates, officers, agents, co-branders, partners, licensors, and employees, harmless from any alleged claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your Content, your use of Spectrum Health MyChart, your connection to Spectrum Health MyChart, your violation of these Terms of Use or any other applicable policy, your violation of any rights of another, or breach of any representation or warranty made by you under these Terms of Use, whether you are a registered user or not. You are solely responsible for your actions when using Spectrum Health MyChart, including, but not limited to, costs incurred for Internet access.

General Terms:

These Terms of Use will be governed exclusively by Michigan law and controlling U.S. federal law, without regard to the choice or conflicts of law provisions of any jurisdiction. All disputes and litigation related in any way to Spectrum Health MyChart shall be submitted to confidential arbitration in Grand Rapids, Michigan under the rules of the American Health Lawyers Association, except that claims related to intellectual property rights and confidentiality may be brought to any state or federal court in the state of Michigan by Spectrum Health or Priority Health, and you consent to exclusive jurisdiction and venue in such courts. Class action arbitration is not permitted. Use of Spectrum Health MyChart is not authorized in any jurisdiction that does not give full effect to all provision of these terms and conditions, including without limitation this section.

The failure of Spectrum Health to enforce any right or provision in these Terms of Use does not constitute a waiver of such right or provision unless acknowledged and agreed to by Spectrum Health in writing. No waiver will be implied from a failure of either party to exercise a right or remedy. In addition, no waiver of a party's right or remedy will affect the other provisions of these Terms of Use.

Any cause of action you may have with regard to the use of Spectrum Health MyChart must be instituted within six months after the claim or cause of action arises or be forever waived and barred. If any court of competent jurisdiction finds any provision of these Terms of Use to be unenforceable, such provision shall be enforced to the maximum extent permissible, and the remainder of these Terms shall be separately enforced.

You agree that a breach by you of these Terms of Use will cause us irreparable damage, which cannot be readily remedied by money damages. Accordingly, we can obtain an immediate injunction against a breach by you, without posting of bond or showing of damages, in addition to any other remedies available.

The Terms of Use embody the entire agreement regarding your use of Spectrum Health MyChart and supersedes all prior oral or written agreements and understandings. No statement, representation, warranty, covenant or agreement of any kind not expressly set forth in these Terms of Use will affect, or be used to interpret, change or restrict the express provisions of these Terms of Use.